This is not a slide deck. It is a working AI agent that handles MyChart support, billing questions, appointment scheduling, urgent care navigation, and general inquiries for EvergreenHealth patients.
Ask it anything about MyChart, billing, appointments, urgent care locations, or general hospital information. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that EvergreenHealth's support team handles every day.
Guides patients through account setup, password resets, viewing test results, messaging providers, proxy access, and notification preferences.
Explains multiple bills, payment options, insurance verification, financial assistance programs, cost estimates, and paperless billing.
Helps with booking, rescheduling, cancellations, new patient registration, specialist referrals, and virtual visit setup.
Directs patients to the right level of care based on symptoms, provides urgent care hours and locations, and flags emergencies for 911.
Provides parking details, visiting hours, directions, amenities, and accessibility information for all EvergreenHealth facilities.
Built-in safety checks prevent medical advice, protect patient privacy, and avoid guarantees on wait times or availability.
This demo was built from scratch for EvergreenHealth. Real logic for real scenarios.
Pulled EvergreenHealth's patient resources, MyChart guides, billing policies, and service information into the AI's knowledge base.
Created patient-specific workflows for MyChart, billing, scheduling, urgent care navigation, and general inquiries.
Configured 3 safety guardrails: no medical advice, no cross-patient data, and no wait time guarantees.
Ran 250 simulated patient conversations across all 5 workflow categories with an 83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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